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When you have a choice between full-service provided by a person or using a self-service device, how often do you choose the self-service option?
In general, when you use a self-service device, what are your top three reasons for doing so?
When you choose to use a full-service option with an employee providing the service instead of a self-service device, what are your top three reasons for doing so?
In five years, do you believe you will use self-service devices more or less than you do now?
When shopping at a store with both full-service check-out lanes and self-service check-out lanes, which would you normally prefer to use?
and much more.
Commentaries from...
Colleen Arnold, Air Canada
Bart Foster, SoloHealth
Bill Nuti, NCR
Peter Slifka, consultant
Norma Wolcott, IBM
Janet Webster, consultant
This report comes in a pdf format only. Please remember to click the download link after the checkout process.
SPECIAL REPORT 2009 Self-Service Survey: Customer Perspectives on Self-Service Technology
The 2009 Self-Service Consumer Survey is a complete refresh and update of our hugely popular 2007 edition.
This all-new exclusive report includes:
Double the responses (1,000) from the previous version, collected by an independent survey company.
Commentaries by CEOs and other executives from the biggest names in self-service
IBM
NCR
More than 60 charts and graphs
Detailed cross-demographic analysis
This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
Why should you buy?
In the current economy, it is more critical than ever to understand the benefits of deploying self-service technology, and specifically what types, before investing the significant capital the deployment will entail. This survey of 1,000 consumers about their self-service usage, likes, dislikes and expectations can help business owners make the right choices.
Why did we update?
We updated because self-service usage is still a relatively new phenomenon, where new users are adopting kiosks and other such devices every day, and where the technology and applications are experiencing significant growth.
More charts and graphs.
More thorough analysis.
Commentary by some of the biggest names in self-service technology.
With in-depth analysis by James Bickers, former editor of KioskMarketplace.com and SelfServiceWorld.com, and current editor of RetailCustomerExperience.com, and commentary from several of the self-service industry's foremost experts, you don't want to miss this report!
