Only $49!

Self-Service & Kiosk Association/
Digital Signage Association

Member Price: US$39
A discount code is required to get the member price. If you are a member and have not received your discount code, please contact Diana Sexson at dianas@selfservice.org or 1-866-240-1318 (outside US or Canada call 502-241-1318).

Not a member? Join now!

SPECIAL REPORT
Restaurant Self-Service
5 Ways Kiosks Can Improve Efficiency and Customer Satisfaction

See Table of Contents

No one likes to wait in line. After all, time is one thing we can never get back once it is gone. It is maddening to stand in a line held up by a customer asking too many questions or a counter person taking orders slowly. But until recently, such headaches were accepted as a necessary evil.

In recent years, businesses from airlines to grocery stores have implemented self-service kiosks to increaseefficiency and give customers the power to handle their own transactions. The food-service industry is latching on to the trend, with self-service kiosks appearing at various fast-food restaurants across the country, including Hardee’s, McDonald’s and Carl’s Jr.

In this report, we explore five ways kiosks can improve efficiency, increase customer satisfaction, and boost your bottom line.

• Become skilled at using self-service kiosks to ensure order accuracy for every customer, every time.
• Learn how to put your employees to better use by leaving the order-taking to the machines.
• Find out how kiosk capabilities can help cut your training time - and costs - in half.
• Discover how to enhance your brand’s image by employing the latest in self-service technology.
  
• Get tips on rejuvenating your customer’s experience by making the self-service process easier and more efficient.