SPECIAL REPORT
Self-Service Survey:
Customer Perspectives on Self-Service Technology
See Table of Contents
This all-new exclusive report includes:
- Survey results from over 500 consumers
- Expert commentary and analysis
- More than 35 charts and graphs
- Bonus CD - Includes all charts and graphs in PowerPoint format
This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
These are just some of the questions answered in this exclusive report:
- What do consumers want most from any service experience?
- What percentage of consumers prefer self-service over full-service?
- How much do age and gender affect consumer attitudes toward self-service?
- Do tech savvy consumers really use self-service devices more often?
- What factors lead consumers to choose self-service over full-service?
- What factors lead consumers to choose full-service over self-service?
- What self-service devices do consumers use most and which do they use least?
- Are consumers satisfied with their self-service experiences?
With in-depth analysis by James Bickers, editor of Self-Service World magazine, and commentary from several of the self-service industry's foremost experts, you don't want to miss this report!
Regular Price: US$249.00
Self-Service & Kiosk Association Member Price: US$149.00* (Not a member? Join now!)
FREE BONUS CD -- Included with every order
Contains a PowerPoint file with slides of all tables, graphs, and charts in the report...makes it easy to include our survey data in your own presentations.
*A discount code is required to get the member price. If you are a member and have not received your discount code, please contact Diana Sexson at dianas@selfservice.org or 1-866-240-1318 (outside US or Canada call 502-241-1318).
